Second Opinion is the only self-service platform you'll need to extend sampling, product content, and medical inquiries to physicians. Second Opinion is powered by the Force.com platform, so it scales seamlessly and reliably with your business.
Second Opinion features direct, seamless integration with Veeva, the world's leader in cloud-based business solutions for the global life sciences industry. Veeva's product catalog, medical inquiry, and even clinical trial functionality can be exposed to physicians through Second Opinion's physician portal or iPhone/iPad application.
Second Opinion offers direct integration with the Salesforce.com Service Cloud. Medical Inquiries can be integrated with Cases to be handled by support representatives.
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Second Opinion features a completely customizable physician portal featuring your brand's look and feel. Second Opinion is powered by the Force.com platform, so it scales seamlessly and reliably with your business.
Enabling sample request in the Second Opinion portal is as easy as checking a checkbox. Sample request integrates directly with your existing Veeva product catalog or can be integrated with any Salesforce.com custom object.
Second Opinion's Medical Inquiry functionality seamlessly integrates with Veeva's Medical Inquiry object or can be integrated with the Case object as a direct integration to Salesforce.com's Service Cloud.
Administer and manage your product content in Salesforce Content and expose in the portal with the click of a button. Second Opinion Knowledge Base integrates with Scribd to provide browser-based content downloads and printing.
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Second Opinion Mobile is a custom-branded iPhone application available to physicians for download on the Apple App Store.
Second Opinion Mobile features straightforward, easy-to-use functionality. Physicians can submit medical inquiries by simply recording a voice memo. Product sampling is as easy as selecting a quantity and touching "Submit."
To authorize a sample request, the physician uses the iPhone's touch interface to sign. The signature integrates with Veeva's signature capture functionality and can feed seamlessly to existing sample accountability integrations.
Physicians build a database of content based on the inquiries they submit. When the manufacturer responds, the text, images, and attachments associated to the response are stored for the physician's future reference. Push notifications from Urban Airship provide real-time alerts when a new response is available.
Second Opinion Mobile utilizes the iOS Air Print capability to enable printing of documents directly from the device.
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Second Opinion integrates with any physician validation service that supports real-time API calls. Physician validation ensures only licensed, valid to sample physicians are using Second Opinion. Prebuilt integrations exist for MedPro and QPharma.
Second Opinion uses the industry standard Secure Socket Layer (SSL) technology for authentication and data encryption. Each physician has a unique username and strong password that is entered each time the physician interacts with Second Opinion. Second Opinion Mobile utilizes a 4 digit pin as a third layer of security. Second Opinion Mobile is protected by industry standard AES-256 encryption. This encryption always protects data at the application level independent from any other security settings on the device.
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Second Opinion combines traditional web analytics with rich CRM data to deliver executive-level metrics to measure the business value of increasing physician reach and frequency.
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Second Opinion features a robust tracking platform built on Google Analytics. Assign custom view, click, and download events to Second Opinion Portal and Second Opinion Mobile to capture individual physician level activity.
Second Opinion uses the industry standard Secure Socket Layer (SSL) technology for authentication and data encryption. Each physician has a unique username and strong password that is entered each time the physician interacts with Second Opinion. Second Opinion Mobile utilizes a 4 digit pin as a third layer of security. Second Opinion Mobile is protected by industry standard AES-256 encryption. This encryption always protects data at the application level independent from any other security settings on the device.
Talk to us today about taking full advantage of Mavens innovation.
