"I can't stress enough how happy I have been with the responsiveness of your team. Everyone is unbelievably responsive to everything. Whether it's issues or questions, they are on top of everything and emailing and communicating at all hours. It is much appreciated!!!"Lorraine Hanley, Quintiles
Mavens combines Life Sciences and technology expertise to produce a solution for your organization on day one. Then we iterate, customizing the solution to your business needs. We end with a disciplined waterfall testing and training plan.
This process saves our customers time and money. They benefit from our extensive knowledge of best practices in Life Sciences CRM. It lowers risk while increasing user adoption.
From the beginning, our focus is the end. We collaborate with end users to understand the real-world scenarios that will drive their usage. These same scenarios guide the project from start to finish. They are the focus of every design session, testing exercise, and training class. A successful finish is certain because it is where we begin.
We never begin with a blank slate. We approach the implementation with a solution from the start. We eliminate what isn't relevant from the expected requirements and then add your unique elements.
Final decisions are daunting and can freeze progress. To keep users productive and engaged, we work in build cycles that bring us incrementally closer to the final design. With each design review, the team sees the draft build and makes progressive changes for the next.
In the end, there are no surprises. After the solution is designed, we apply a traditional waterfall approach to test, deploy, and train. This includes a disciplined process of gated testing phases (conversion, integration, user acceptance, and regression) to efficiently identify and resolve discrepancies.
Customized training focuses on the real-life business scenarios we defined from the start. Self- paced videos compliment web based and on-site training so users always have access to answers.
After launch, we remain engaged for several weeks to ensure a smooth transition of to your administrators. We also use this transition window to analyze adoption and usage, assess reporting needs, and quickly identify and deploy optimizations.
